Creating FTP Accounts

Create FTP account → Get FTP details → Configure FileZilla → Connect.

1. Create the FTP account

cPanel

1. Log in to cPanel.
2. Go to Files → FTP Accounts.

3. Under Add FTP Account, enter:

• Log In: e.g. website
• Password: create a strong password and confirm it.
• Directory: specify the folder the user should have access to.
  • Example: /home/public_html

Set the Quota if required, or leave it as unlimited. Click Create FTP Account.

Important: The directory determines what the FTP user can access. If you want them to manage the website files, /public_html is usually appropriate.

2. Get the FTP connection details

You'll need these four things:

If ftp.yourdomain.co.za isn't working, you can generally use the server hostname or server IP instead.

3. Configure FileZilla

1. Open FileZilla.
2. Click File → Site Manager.
3. Click New site.
4. Give it a name, e.g. My Website.
5. Enter:

Protocol:
FTP - File Transfer Protocol

Host:
ftp.yourdomain.co.za

Port:
21

Encryption:
Use explicit FTP over TLS if available

Logon Type:
Normal

User:
Your FTP username

Password:
Your FTP password

6. Click Connect.

4. Accept the certificate

If FileZilla displays a certificate warning the first time you connect:

• Check that the certificate is for the correct server/domain.
• If everything looks correct, accept it.

You should then see the server's files on the right-hand side of FileZilla.

Your computer's files are on the left-hand side.

5. Upload website files

To upload files:

1. On the left, browse to the files on your computer.
2. On the right, open the website's directory, normally public_html.
3. Select the files/folders you want to upload.
4. Drag them from left → right.
5. Wait for the transfers to complete.

Quick troubleshooting

If FileZilla gives "Connection timed out":

• Check the hostname.
• Check that port 21 is correct.
• Check whether the server firewall is blocking FTP.

If you get "530 Login authentication failed":

• Check the username/password.
• Make sure you're using the FTP account credentials, not necessarily the main hosting account password.

If you can log in but can't see or modify files:

• Check the FTP account's assigned directory and permissions.