Articles in this category What speeds can I experience on Telkom LTE? You can generally expect speeds between 10-50Mbps. Depending on where you are in the country speeds can reach up to 150Mbps subject to the type of connection you are running.Please note, however, spee... Can I use my Telkom LTE service anywhere? Telkom LTE can be used anywhere within the coverage areas of Telkom LTE, and average speeds are dependent on the Fair Usage Policy (FUP) within the specified coverage areas. With that said, Telkom LTE... How long will it take for my Telkom LTE to be delivered? Within 10 business days, provided payment has cleared (stock dependant) Can I use the included SIM card in another device? Your Telkom SIM card is compatible with the LTE device supplied with your order, but with a range of other LTE compatible devices as well Please note that you need to be in the Telkom Do I need to RICA my SIM card? Yes. You will need to have your original barcoded Identity Document, as well as a valid proof of residence. You will also be required to have a copy of your ID and proof of residence available when yo... Do I need to sign up for a contract? No siree! At Axxess, we don't like contracts. All our services are month-to-month and can be easily cancelled if you change your mind. How much will I save on hardware costs? Sign up now and get up to R500 off your hardware costs, but only while stocks last!Should you cancel your Telkom LTE package in less than 6 months from sign-up date, or your account falls into arrears... How many Telkom LTE Services can I order? A maximum of 3 orders per legal entity (business or individual). Do I need to change my APN settings? We will preconfigure the LTE device that is shipped with your Telkom LTE SIM card - so you do not need to change any APN settings. How long does it take to activate after delivery? Your SIM card should be active within 30 minutes after delivery. In extreme cases it can take up to 72 hours, but this is highly unlikely.Should you have trouble connecting after 30 minutes, please re... Can I upgrade or downgrade my service? Yes. All Telkom LTE packages can be upgraded or downgraded via your Client Control Panel. Note that package changes will only be effective on the 1st of the following month, regardless of when in the ... What happens if I sign up in the middle of the month? All Telkom LTE packages are charged pro-rata. So, if you sign up halfway through the month you will pay half the monthly fee and receive half the data for the rest of the month. Does unused data roll over at the end of the month? In-bundle Anytime data will roll over for up to 60 days within a Calendar Month. Unused Night Surfer data does not roll over. How do I view my data usage? You can easily check your data usage at any time via your Client Control Panel or the handy Axxess Mobile App available on Android and iOS. Can I top-up? Yes, top-ups are available in the Client Control Panel. Is there a cancellation policy? Yes, should you cancel your Telkom LTE package in less than 6 months from signup date, or your account falls into arrears, you will automatically be charged a cancellation fee of R999. Should you dec...
