Articles in this category What is Just DSL Uncapped? Axxess Just DSL Uncapped is Openserve’s Pure DSL service. It is an Uncapped, Unshaped ADSL service with no usage threshold and no voice line is needed for this service. The difference between ADSL and VDSL ADSL stands for Asymmetric Digital Subscriber Line and is the most widely available DSL service. VDSL stands for Very-High-Bit-Rate Digital Subscriber Line with less availability than ADSL. ADSL is ca... What is Naked DSL and Pure Connect? Naked DSL is also known as Openserve Pure connect. This is a standard copper DSL line without the voice portion of the telephone line. You have no need to pay for a telephone line that you do not use.... How long does it take for Just DSL to be installed? Openserve takes up to 14 working days from when the order is submitted and processed. Just DSL Uncapped is a separate service from regular DSL so Openserve will need to install new DSL services at you... Can existing ADSL clients move to Just DSL? Just DSL Uncapped is a separate service from existing DSL services. Clients will need to sign up for Just DSL and cancel their old DSL service. Axxess can only cancel the DSL portion of your line if t... What is the cost of Just DSL? Prices vary according to the line speed chosen. Just DSL packages can be viewed on our website on the Just DSL page. Do I have to pay installation fee? No, Axxess currently covers the Once-Off installation price. This is a limited offer and Axxess reserves the right to end the promotion at any time. Do I have to sign a contract for Just DSL? No, Axxess services are offered as a month-to-month service with no contracts locking you in. Certain T&C’s do apply. If the service is cancelled within the first 6 months after activation, a ca... Can I share details with a friend? Unfortunately, Just DSL does not allow for concurrent connections. So, can only be used at one location. Can I use my Existing ADSL router? Yes, you can use your existing ADSL router for 4Mbps to 10Mbps lines speeds. The 20Mbps and 40Mbps services will require a VDSL compatible router due to being VDSL services. I am with a different ISP, can I move or migrate? You will need to apply as a new service and cancel with your previous ISP. Do I need a telephone line installed? Yes, you do need an existing copper line installed to have Just DSL installed. Openserve will not do any new copper line installations. If you do not have pre-existing copper line infrastructure at yo... I have DSL and Fibre coverage, can I sign up for Just DSL? If you are covered by both Just DSL and Openserve Fibre, you will only be able to sign up for Openserve fibre as per Openserve’s installation regulations. Will I experience any downtime? Axxess cannot guarantee that you will not experience any downtime. The best way to avoid downtime would be to sign up for Just DSL before cancelling your existing DSL line. Only cancel one your Just D... What line speeds can I get? Just DSL and DSL packages are available in download speeds of up to 4Mbps, 10Mbps, 20Mbps and 40Mbps. You can use the Telkom Speed checker tool to see what speeds are available at your current address... Are just DSL speeds guaranteed? The same restrictions that apply to normal DSL services, apply to Just DSL services. Line speeds are affected by distance from the telephone exchange. Performance on the line is also subject to conten... Can Axxess transfer my DSL line to a new address? Axxess cannot transfer your ADSL line. You would need to cancel your ADSL line and select the migrate back to Telkom option. Thereafter you need to liaise with Telkom for your line to be moved to a ne... How to check speed availability You can use the Telkom Speed checker tool to see what speeds are available at your current address.
