Axxess Help Desk - MTN Mobile Data

Where can I check if I have coverage?

You can do a coverage check on the Axxess - Mobile Data page Note that coverage is more extensive of Fixed LTE services so is suitable for mobile use.

Does unused data roll over at the end of the month?

Yes, data rolls over and is utilised in the following way: Users will use their rollover data first and thereafter the renewal data. So if a user has a 10GB service and has rollover data for May 1GB,...

Do I need to RICA my SIM card?

Yes. You will need to have your original barcoded Identity Document, as well as a valid proof of residence. You will also be required to have a copy of your ID and proof of residence available when yo...

Which devices can I use with this service?

You can use the service on any 3G and LTE compatible device.

Do I need to sign up for a contract?

We don't like contracts. This is why our Mobile data services are offered on a month-to-month basis.

What if I don't want to buy a new sim card and use my own?

You can provision your Existing MTN Contract sim card to use our Axxess Mobile data. Unfortunately, prepaid sim cards are not supported. You would only need to update your apn settings to the Axxess a...

How long will it take for my mobile data sim to be delivered?

Delivery is generally attainable within 48 hours but might be delayed should payment clearance be required. An additional delay of up to 96 hours can be expected outside of major centres. Deliveries t...

Can I transfer my mobile data to another sim?

You can transfer unused data to another Axxess client on a different profile using the same product, from within your Control Panel – Data can only be transferred to another Axxess client and to the s...

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