Articles in this category Where can I check if I have coverage? You can check whether you are covered on the Axxess MTN Fixed LTE page To check if you have coverage, you can start by entering your address and selecting the correct option on the dropdown menu. What speeds can I expect? LTE is a wireless technology influenced by many factors and can therefore not guarantee a consistent speed. The device used plays an important role in us giving you a great speed experience, which is ... What time is Night Time Data? The Night Time Data period is between 12:00AM and 05:59AM every day of the year. How long will it take for my Fixed LTE to be delivered? Within 7 business days, provided payment has cleared (stock dependant) Do I need to RICA my SIM card? Yes. You will need to have your original barcoded Identity Document, as well as a valid proof of residence. You will also be required to have a copy of your ID and proof of residence available when yo... How long does it take to activate after delivery? Your SIM card should be active within 30 minutes after delivery. In extreme cases it can take up to 72 hours, but this is highly unlikely. Should you have trouble connecting after 30 minutes, please r... Which devices can I use with this service? MTN can only allow devices which have been network approved by MTN. This range of devices includes: Billion BiPAC 8206 AZ, Huawei 5G CPE PRO 2, Huawei B2368 (outdoor device), Huawei B2368-22 (outdoor ... How much will I save on hardware costs? Depending on the package, you can get up to R1500 off of your hardware costs, but only while stocks last! How many wireless devices can I connect to my Wi-Fi router? You can connect up to 64 wireless devices on the routers supplied by Axxess. Can I use this service on the go or only at certain locations? The MTN Fixed LTE service is designed to be used at your home or office, and MTN will lock the service to the address for where you place an order to use the service. Am I prioritised on the tower? The MTN Fixed LTE coverage map is generated specifically based on capacity and network availability, so although you'll be sharing the network with Mobile Data subscribers within the Fixed LTE coverag... What happens if I move to a new house? You can stay connected even when you move houses by following this easy, stress-free Moving House process. Choose an existing service you would like to move with from your Control Panel Click the Sche... What if I move and my new area has no coverage? Our MTN Fixed LTE services can only be used in areas with coverage. If you're moving to an area without coverage, our cancellations process is quite simple and easy. Can I have multiple MTN Fixed LTE services? Yes, as long as they're used at the addresses where the application for each is placed. Can I have a SIM only package? It is always preferred that you use a router from us to ensure it has the correct firmware configuration for our network, but we won't stop you from taking a SIM-only package from us and using a route... Do I need to sign up for a contract? At Axxess we don't like contracts, which is why our MTN Fixed LTE services are offered on a month-to-month basis. What happens if I get fibre coverage in my area? Call us and we'll get you connected on one of our fibre services in no time! Can I top-up? Yes, top-ups are available in the Client Control Panel. Do I need to change my APN settings? If you order the LTE Router and SIM, we will preconfigure the LTE device that is shipped with your MTN Fixed LTE SIM - so you will not need to change any APN settings. If you order the SIM only, then ... Is the IP private or public? MTN Fixed LTE will only provide a public dynamic IP address for their Fixed LTE service. Can I upgrade or downgrade my service? Yes. All Fixed LTE packages can be upgraded or downgraded via your Client Control Panel. Note that package changes will only be effective on the 1st of the following month, regardless of when in the m... What happens if I sign up in the middle of the month? All Fixed LTE packages are charged pro-rata. So, if you sign up halfway through the month you will pay half the monthly fee and receive half the data for the rest of the month. Does unused data roll over at the end of the month? In-bundle Anytime data will roll over for up to 30 days within a Calendar Month. Unused Night Time data doesn’t. How do I view my data usage? You can easily check your data usage at any time via your Control Panel or the handy Axxess Mobile App which is available on Android and iOS. Is there a cancellation policy? Yes, should you cancel your Fixed LTE package in less than 6 months from signup date, or your account falls into arrears, you will automatically be charged a cancellation fee of R999. Should you decid... What happens if I sign up in the middle of the month? All Fixed LTE packages are charged pro-rata. So, if you sign up halfway through the month you will pay half the monthly fee and receive half the data for the rest of the month.
